Fraud Operations Lead - Id Theft

Citizens Bank

Pittsburgh, PA, US
4d onsite
Fraud detection and claims processing
Respond to escalated inquiries
Analyze customer data for fraud
Responsible for preventing losses to Citizens and/or bank customers through fraud detection or fraud claims processing

Job Summary

  • Responsible for preventing losses to Citizens and/or bank customers through fraud detection or fraud claims processing.
  • Respond to and resolve escalated inquiries/problems from staff, internal and external clients.
  • Provide mentoring to colleagues in policies and procedures for the area/workflow.

Matching Summary

Responsible for preventing losses to Citizens and/or bank customers through fraud detection or fraud claims processing.

Skills & Requirements

Must-have

  • Fraud detection and claims processing
  • Respond to escalated inquiries
  • Analyze customer data for fraud
  • Fast-paced environment
  • PC skills and MS Office proficiency

Nice-to-have

  • Customer service skills
  • Team collaboration
  • Independent work ability
  • Attention to detail

Key Requirements

  • High School Graduate or Equivalent
  • At least 2 years Banking Experience
  • Fraud experience preferred
  • Associates Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter