Job Summary

• By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access.
• Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel and provides case status updates to management and end-users.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support and works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelors degree or 2-3 years experience
• 3+ years of experience within a technical support role
• Proven ability to diagnose and troubleshoot technical issues
• Basic understanding of networking principles

Work Rights