Signature Customer Success Account Manager - Harrisonburg, Va

Ibstock

Harrisonburg, Virginia, United States
Not specified (assumed to be hybrid or remote based on responsibilities).
Manage high volume of smaller customers
Drive customer satisfaction and retention at scale
Leverage dashboards and reporting for clients
Ibstock is seeking a Signature Customer Success Account Manager to oversee a portfolio of smaller customers in the Harrisonburg, VA area. The role focuses on enhancing customer satisfaction and retention through effective communication, data-driven insights, and proactive account management

Job Summary

  • This position will support a territory including Harrisonburg, VA, Charlottesville, VA, and Staunton, VA.
  • The Signature Customer Success Account Manager will focus on driving customer satisfaction and retention at scale while leveraging dashboards and reporting.
  • The role requires managing a large portfolio of lower-tier accounts with a focus on efficiency and scalability.

Matching Summary

Match Score: 75

Ibstock is seeking a Signature Customer Success Account Manager to oversee a portfolio of smaller customers in the Harrisonburg, VA area. The role focuses on enhancing customer satisfaction and retention through effective communication, data-driven insights, and proactive account management.

Skills & Requirements

Must-have

  • Manage high volume of smaller customers
  • Drive customer satisfaction and retention at scale
  • Leverage dashboards and reporting for clients
  • Identify low-touch upsell opportunities
  • Monitor customer health metrics to prevent churn

Nice-to-have

  • Strong organizational skills for multiple engagements
  • Data-driven mindset for performance analysis
  • Excellent written communication skills
  • Ability to guide customers to resources
  • Proactive engagement to enhance value

Key Requirements

  • 0–4 years in customer success or related roles
  • SMB account management experience
  • Must be a U.S. Citizen or National
  • Alien lawfully admitted for permanent residence
  • Alien authorized to work in the U.S.

Work Rights

Must have US citizenship, PR, or work authorization

Tailored Resume

Cover Letter