Pro Experience Manager

The Home Depot

Forked River, US
Base: $51,500 - $56,500; bonus/equity: not specifi...
Pro customer experience
Store operational processes
Customer service leadership
Pro Experience Managers are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes

Job Summary

  • Pro Experience Managers are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes.
  • This role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience.
  • The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.

Matching Summary

Pro Experience Managers are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes.

Salary

Base: $51,500 - $56,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Pro customer experience
  • Store operational processes
  • Customer service leadership
  • Inventory on-shelf availability
  • Order accuracy and completion
  • Safe opening and closing

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Voice of the Associate initiatives
  • Partner with Store Leaders

Key Requirements

  • 1 year relevant work experience
  • Management of people
  • Retail operations experience
  • Must be 18 years of age
  • Legally permitted to work in the US
  • Flexible schedule

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter