Technical Specialist

EML

Melbourne, Australia
Not specified; not specified; generous employee be...
Fully remote
Strong experience administering src act claims
Expertise in reconsiderations, appeals, and reviews
Proven ability to coach and train case managers
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988

Job Summary

  • This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
  • The position offers flexibility to work from home up to 3 days per week once fully trained after being based in Melbourne or Canberra.
  • EML provides comprehensive benefits including a corporate wellbeing program, generous discounts, and up to 16 weeks paid parental leave.

Matching Summary

This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.

Salary

Not specified; Not specified; Generous employee benefits including incentive scheme and salary reviews

Skills & Requirements

Must-have

  • Strong experience administering SRC Act claims
  • Expertise in reconsiderations, appeals, and reviews
  • Proven ability to coach and train Case Managers
  • Deep understanding of Safety Rehabilitation and Compensation Act 1988
  • Experience in dispute resolution, negotiation, and mediation

Nice-to-have

  • Motivated self-starter in fast-paced environment
  • Commitment to continuous improvement initiatives
  • Excellent stakeholder management skills
  • Customer-centric approach to claim outcomes

Key Requirements

  • Demonstrated ability managing portfolio of claims under SRC Act
  • Experience in capability development and training functions
  • Evidence of excellent decision making in Workers Compensation setting

Work Rights

Not specified

Tailored Resume

Cover Letter