The role requires providing professional, courteous, and efficient service to all internal and external guests while adhering to standard operating procedures
Job Summary
The role requires providing professional, courteous, and efficient service to all internal and external guests while adhering to standard operating procedures.
The Guest Service Team Leader must supervise the front office team, manage room inventory, and ensure personalized service that exceeds guest expectations.
Responsibilities include handling guest complaints, coordinating with housekeeping and sales departments, and maintaining operational readiness of equipment and supplies.
Matching Summary
Match Score: 85
The role requires providing professional, courteous, and efficient service to all internal and external guests while adhering to standard operating procedures.
Skills & Requirements
Must-have
Professional guest service delivery
PMS and cashiering proficiency
Team supervision and training
VIP room assignment coordination
Service recovery for complaints
Nice-to-have
Personalized hospitality experience
TripAdvisor and TrustYou monitoring
Pacific Lounge operations knowledge
Discovery Loyalty Program enrollment
Cross-departmental liaison skills
Key Requirements
Competent working knowledge of property management systems