As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking and Financial Advice.
This role offers a 12 month contract with predetermined rosters of 25 hours per week, Monday to Friday from 9.30am to 2.30pm, until June 2027.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Experience in busy retail environment
Support for credit product applications
Conduct Financial Health Checks
Champion risk-adverse culture
Nice-to-have
Genuine interest in financial wellbeing
Ability to provide holistic solutions
Problem solving skills
Ability to educate on digital banking
Integrity and customer centric approach
Interest in career growth with CommBank
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Ability to work Monday to Friday 9.30am - 2.30pm
Contract role until June 2027
Aboriginal & Torres Strait Islander people encouraged to apply