This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner
Job Summary
This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner.
The successful candidate will manage 50-60 enterprise accounts, driving adoption, renewals, and upsell opportunities while maintaining revenue streams.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, alongside competitive compensation and benefits.
Matching Summary
This role ensures customers achieve maximum value from Workday Adaptive Planning by acting as a trusted advisor and strategic partner.
Salary
Base: $107,000 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options
Skills & Requirements
Must-have
3+ years CSM experience in SaaS
2+ years change management practice
Salesforce and Gainsight proficiency
Strategic account management skills
Executive relationship building
Nice-to-have
Pricing strategy and negotiation expertise
EPM or financial ERP domain knowledge
Trusted advisor executive presence
Sun-drenched optimism and drive
Collaborative cross-functional teamwork
Key Requirements
Bachelor's degree or equivalent work experience
3+ years of CSM experience supporting SaaS solutions
2+ years experience with Salesforce and Gainsight
Proven ability to negotiate contracts and manage renewals