Customer Care Guide, Tech

Trek Bikes

Harderwijk, Netherlands
Not specified; bonus available; bike allowance + p...
Hybrid (max 2 days per week working from home)
Passion for bicycle technology
Customer service experience
Dutch and english communication skills
Trek Bikes is seeking a Technical Customer Care Guide to join their team in Harderwijk, Netherlands. The role entails providing top-level support to dealers and customers, leveraging technical product knowledge, and fostering a collaborative team environment

Job Summary

  • The role involves supporting dealers, shops, and consumers with top-level service by evaluating warranty claims and providing technical advice.
  • Employees will work in a hybrid model allowing up to two days of remote work per week while collaborating with Quality and Product Support teams.
  • The company offers a comprehensive benefits package including a bike allowance, bonus, discounts on products, and access to the Trek University learning platform.

Matching Summary

Match Score: 85

Trek Bikes is seeking a Technical Customer Care Guide to join their team in Harderwijk, Netherlands. The role entails providing top-level support to dealers and customers, leveraging technical product knowledge, and fostering a collaborative team environment.

Salary

Not specified; Bonus available; Bike allowance and product discount included

Skills & Requirements

Must-have

  • Passion for bicycle technology
  • Customer service experience
  • Dutch and English communication skills

Nice-to-have

  • Affinity with e-systems
  • French language proficiency
  • Experience in dynamic environments

Key Requirements

  • Fluency in Dutch and English required
  • Prior customer-facing or hospitality experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter