Acquire.ai is seeking a Guest Services Agent to join their team in Pasig City, Philippines. The role focuses on delivering exceptional guest experiences through effective communication, proactive problem-solving, and collaboration with on-ground teams
Job Summary
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships.
Guest Services Agent is a highly focused, energetic, and proactive professional dedicated to ensuring exceptional guest experiences from answering customer inquiries, confirmation of reservations through to post-departure.
We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.
Matching Summary
Match Score: 85
Acquire.ai is seeking a Guest Services Agent to join their team in Pasig City, Philippines. The role focuses on delivering exceptional guest experiences through effective communication, proactive problem-solving, and collaboration with on-ground teams.
Skills & Requirements
Must-have
Exceptional guest experiences
Handle inquiries from various channels
Maintain high efficiency and service excellence
Build rapport and establish brand loyalty
Resolve guest issues and complaints quickly
Multi-skill across booking platforms
Work across multiple countries and time zones
Nice-to-have
Ambitious, growth mindset
Collaborative approach and commitment
Values-led organization
Think like an owner. Solve like a founder.
Key Requirements
Demonstrated experience in high-volume customer service
Competency across required software programs
Understand rate strategies and OTA distribution
Experience with industry-specific applications preferred