At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care
Job Summary
At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care.
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team, ensuring incidents and service requests are resolved efficiently.
Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
Matching Summary
At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care.
Skills & Requirements
Must-have
1st and 2nd level technical support
Microsoft 365 applications support
Active Directory and Entra ID management
IT service management processes
Customer-facing technical support
Support for desktops and mobile devices
Nice-to-have
Strong communication skills
Problem solving and adaptability
Collaborative team environment
Compassionate and proactive approach
Experience in healthcare setting
Key Requirements
Tertiary qualification or relevant IT experience
Current Police Record Check and Working with Children Check
Valid Victorian or Australian driver’s licence
Unrestricted Working Rights in Australia
Proof of current influenza vaccination and other required vaccinations