Customer Success Manager - Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Client account management
Saas enterprise solutions
Technical understanding of software ecosystems
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for bonus plan or commission/bonus and annual stock grants

Skills & Requirements

Must-have

  • Client account management
  • SaaS enterprise solutions
  • Technical understanding of software ecosystems
  • Product training and support
  • HR/recruiting software expertise

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Executive-level relationship building

Key Requirements

  • 4+ years customer success or account management
  • 4+ years enterprise SaaS solutions support/implementation
  • 4+ years technical understanding of complex software ecosystems
  • 4+ years educating clients on products and providing training
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter