This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively
Job Summary
This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively.
The role collaborates with various teams to ensure seamless project outcomes, maintains customer relationships, recommends improvements, and coordinates departmental work while fostering positive relationships within the organization.
The role operates independently, using established protocols to address customer concerns with moderate judgment.
Matching Summary
This role is responsible for resolving moderate to complex technical problems, providing comprehensive responses about services and products, and assisting customers proactively.
Skills & Requirements
Must-have
resolving moderate to complex technical problems
hardware and software troubleshooting
customer interaction and support
maintaining customer relationships
IT Service Management
ServiceNow
Nice-to-have
proactive problem mitigation
process improvement initiatives
fostering positive relationships
creative and effective approaches
Key Requirements
6-8 years of related work experience
High School Diploma/GED or commensurate work experience