Senior Customer Service Representative

GPC Tools & Equipment Sydney

Not specified; not specified; benefits include hea...
Not specified
5+ years of related experience
Excellent communication skills
Strong product knowledge
The Senior Customer Service Representative position at GPC Tools & Equipment in Sydney requires an experienced individual to manage customer inquiries, process orders, and provide guidance to junior staff. The role emphasizes strong communication skills, product knowledge, and relationship-building to enhance customer satisfaction and drive repeat business

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places orders while ensuring customer expectations are accurately met.
  • This role influences gross profit by negotiating sale and purchase prices within specific parameters and adjusting non-contract pricing based on competition.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid vacation.

Matching Summary

Match Score: 85

The Senior Customer Service Representative position at GPC Tools & Equipment in Sydney requires an experienced individual to manage customer inquiries, process orders, and provide guidance to junior staff. The role emphasizes strong communication skills, product knowledge, and relationship-building to enhance customer satisfaction and drive repeat business.

Salary

Not specified; Not specified; Benefits include healthcare, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Skills & Requirements

Must-have

  • 5+ years of related experience
  • Excellent communication skills
  • Strong product knowledge
  • Order entry and negotiation
  • Inventory sourcing and shipping

Nice-to-have

  • Ability to multi-task effectively
  • Time management skills required
  • Coaching less experienced staff
  • Relationship building with customers
  • Attention to detail and reliability

Key Requirements

  • High school diploma or GED
  • Five (5) or more years of related experience
  • No licenses or certifications required

Work Rights

Not specified

Tailored Resume

Cover Letter