Fruitful is seeking a Member Support Specialist to join their remote Hospitality team, focusing on providing exceptional care to members while managing support inquiries and contributing to process improvements. The ideal candidate should have 2-3 years of experience in a customer-facing role, strong written communication skills, and a proactive approach to problem-solving
Job Summary
The role involves owning the member support queue end-to-end while helping build systems and documentation.
Members partner with dedicated CERTIFIED FINANCIAL PLANNERs to automate their entire financial life through a personalized Money Map.
The company offers competitive compensation including salary, equity, flexible time-off, and comprehensive health benefits.
Matching Summary
Match Score: 85
Fruitful is seeking a Member Support Specialist to join their remote Hospitality team, focusing on providing exceptional care to members while managing support inquiries and contributing to process improvements. The ideal candidate should have 2-3 years of experience in a customer-facing role, strong written communication skills, and a proactive approach to problem-solving.
Salary
Competitive compensation package; Equity included; Flexible time-off and 401(k) match
Skills & Requirements
Must-have
2-3 years member-facing experience
Strong written communication skills
Remote work organization abilities
Nice-to-have
Familiarity with Zendesk or Intercom
Experience in fintech or banking
Process improvement mindset
Key Requirements
2–3 years of customer-facing experience
Ability to manage priorities in a remote environment