Customer Contact Management Team Lead (spanish Speaker)

Sanofi UK

Budapest, Hungary
Base: ft10,944,000.00 - ft16,416,000.00; bonus/equ...
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3-5 years customer service experience
Order to cash and disputes management
Salesforce service cloud hands-on experience
** Sanofi UK is seeking a Customer Contact Management Team Lead who is a Spanish speaker to oversee customer service operations in Budapest, Hungary. The role involves managing a team to enhance customer experience and requires expertise in order to cash processes, particularly in the pharmaceutical industry. **

Job Summary

  • The role involves managing a team to deliver exceptional customer experiences while resolving disputes and claims within the Order to Cash process.
  • Sanofi is an innovative global healthcare company delivering over 500 million vaccine doses annually to protect people worldwide.
  • Employees enjoy a comprehensive rewards package including high-quality healthcare, wellness programs, and at least 14 weeks of gender-neutral parental leave.

Matching Summary

Match Score: 75

** Sanofi UK is seeking a Customer Contact Management Team Lead who is a Spanish speaker to oversee customer service operations in Budapest, Hungary. The role involves managing a team to enhance customer experience and requires expertise in order to cash processes, particularly in the pharmaceutical industry. **

Salary

Base: Ft10,944,000.00 - Ft16,416,000.00; Bonus/Equity: Not specified; Benefits: High-quality healthcare, wellness programs, 14 weeks parental leave

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Order to Cash and disputes management
  • Salesforce Service Cloud hands-on experience
  • SAP S4 Hana knowledge preferred
  • Excellent Spanish language skills
  • Microsoft Excel expertise

Nice-to-have

  • Experience in Pharma industry
  • Call center operations background
  • Strong business acumen
  • Additional European language skills
  • Process automation participation

Key Requirements

  • Minimum 3-5 years experience in Customer Service or O2C
  • Fluency in Spanish required
  • Proficiency in Salesforce Service Cloud essential
  • Knowledge of commercial policies and pricing structures

Work Rights

Not specified

Tailored Resume

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