Customer Care Colleague

Barclays

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Resolving customer queries across channels
Personalizing customer interactions
Collaborating with internal stakeholders
** Barclays is seeking a Customer Care Colleague to provide exceptional customer service and resolve queries across multiple communication channels. The role involves collaboration with various internal teams and a focus on enhancing the bank's digital capabilities while adhering to compliance and regulatory standards. **

Job Summary

  • The role focuses on providing resolutions for customer queries and personalizing interactions through multiple communication channels.
  • Employees must collaborate with sales, operational, and risk management teams to ensure accurate and timely transaction execution.
  • All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship.

Matching Summary

Match Score: 75

** Barclays is seeking a Customer Care Colleague to provide exceptional customer service and resolve queries across multiple communication channels. The role involves collaboration with various internal teams and a focus on enhancing the bank's digital capabilities while adhering to compliance and regulatory standards. **

Skills & Requirements

Must-have

  • Resolving customer queries across channels
  • Personalizing customer interactions
  • Collaborating with internal stakeholders
  • Complying with regulatory requirements
  • Executing transactions accurately

Nice-to-have

  • Demonstrating leadership behaviors
  • Building strong stakeholder relationships
  • Identifying technology gaps
  • Managing own workload efficiently
  • Communicating sensitive information

Work Rights

Not specified

Tailored Resume

Cover Letter