Managed Service Delivery Manager

Xtremax

Singapore, Singapore
On-site
Cloud or infrastructure operations background
Enterprise account management experience
Client relationship and stakeholder engagement
Xtremax is seeking a Managed Service Delivery Manager to oversee cloud and infrastructure managed services, focusing on service delivery excellence and client engagement within enterprise and public sector accounts. The ideal candidate should have a strong background in cloud operations, experience with client management, and a proactive approach to service improvement

Job Summary

  • This role leads and scales cloud and infrastructure managed services operations for enterprise and public sector accounts.
  • The successful candidate will act as the primary point of contact for clients while driving service improvements and account growth.
  • The position offers significant exposure to Singapore government projects within a fast-expanding cloud services practice.

Matching Summary

Match Score: 85

Xtremax is seeking a Managed Service Delivery Manager to oversee cloud and infrastructure managed services, focusing on service delivery excellence and client engagement within enterprise and public sector accounts. The ideal candidate should have a strong background in cloud operations, experience with client management, and a proactive approach to service improvement.

Skills & Requirements

Must-have

  • Cloud or infrastructure operations background
  • Enterprise account management experience
  • Client relationship and stakeholder engagement
  • Service delivery excellence and SLA compliance
  • Cloud platform knowledge (AWS, Azure, GCP)

Nice-to-have

  • ITIL process familiarity
  • Public sector project exposure in Singapore
  • Upselling and cross-selling capabilities
  • Operational governance framework development
  • Talent pipeline and resource planning skills

Key Requirements

  • Proven experience as Service Delivery Manager or Operations Manager
  • Experience managing enterprise accounts
  • Familiarity with ITIL processes preferred
  • Working knowledge of AWS, Azure, or GCP platforms

Work Rights

Not specified

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