Field Services Technician I

Astreya GmbH

Cambridge, MA, United States
Base: $17.36 - $27.40 usd hourly; bonus/equity: no...
Fully remote
End-to-end onsite and remote user support
Manage inventory, assets, and e-recycling
Diagnose hardware issues
The Field Service Technician plays an important role in enabling a seamless user experience by providing end-to-end onsite and remote user support, managing inventory, and supporting AV equipment

Job Summary

  • The Field Service Technician plays an important role in enabling a seamless user experience by providing end-to-end onsite and remote user support, managing inventory, and supporting AV equipment.
  • Responsibilities include diagnosing hardware issues, supporting product lifecycle management, and ensuring audio and visual quality in conference rooms.
  • Astreya offers comprehensive benefits including medical, dental, vision, FSA, 401k, and tuition reimbursement.

Matching Summary

The Field Service Technician plays an important role in enabling a seamless user experience by providing end-to-end onsite and remote user support, managing inventory, and supporting AV equipment.

Salary

Base: $17.36 - $27.40 USD Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • end-to-end onsite and remote user support
  • manage inventory, assets, and e-recycling
  • diagnose hardware issues
  • support AV equipment
  • ticket management and order tracking
  • Microsoft Windows 11, Mac OS X, Linux Fundamentals

Nice-to-have

  • fostering strong relationships with users
  • understanding user needs and satisfaction
  • active listening and detail oriented
  • enjoy working with collaborative individuals
  • commitment to excellence

Key Requirements

  • 1 to 2 years' related experience
  • High school diploma or GED
  • Ability to lift 50lbs/22kg
  • Strong Communication Skills, Written and Verbal English

Work Rights

Not specified

Tailored Resume

Cover Letter