It Customer Service Representative - Chicago

Accenture Australia

Chicago, IL, US
Illinois: $21.39 to $42.84 ph
100% onsite
Windows 11 troubleshooting
Servicenow ticket management
Microsoft teams meeting support
Log and resolve service requests using ServiceNow and provide technical support to users both in person and remotely

Job Summary

  • Log and resolve service requests using ServiceNow and provide technical support to users both in person and remotely.
  • Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area, and clean and sanitize laptops and chargers to maintain hygiene standards.
  • Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Matching Summary

Log and resolve service requests using ServiceNow and provide technical support to users both in person and remotely.

Salary

Illinois: $21.39 to $42.84

Skills & Requirements

Must-have

  • Windows 11 troubleshooting
  • ServiceNow ticket management
  • Microsoft Teams meeting support
  • Mobile device support (iOS/Android)
  • Physical IT equipment handling

Nice-to-have

  • Accessible technologies experience
  • Adaptability to new technologies
  • Strong customer service focus

Key Requirements

  • Minimum 1 year desktop support experience
  • Proficiency in Office 365
  • Familiarity with Windows imaging
  • Highschool Diploma or GED

Work Rights

Not specified

Tailored Resume

Cover Letter