Oam - Stratergic Accounts

Hellmann Worldwide Logistics SE & Co. KG

Operational kpi monitoring
Customer-facing escalation point
Service recovery facilitation
The Operational Account Manager (OAM) drives retention of key business and enables incremental growth by ensuring operational performance for [IV/Customer(s)] with respect to e.g. on-time delivery, exception recovery, SLA adherence and transparent performance communication

Job Summary

  • The Operational Account Manager (OAM) drives retention of key business and enables incremental growth by ensuring operational performance for [IV/Customer(s)] with respect to e.g. on-time delivery, exception recovery, SLA adherence and transparent performance communication.
  • OAMs are directly measured on operational KPIs such as on-time delivery; data quality, milestone completeness and timeliness, EDI and reporting quality, SLA Adherence and billing accuracy for the assigned [IV/Customer(s)].
  • We offer a strong Team Spirit and a lot of fun together, a safe, multi-cultural and inclusive environment, and individual opportunities for growth and development.

Matching Summary

The Operational Account Manager (OAM) drives retention of key business and enables incremental growth by ensuring operational performance for [IV/Customer(s)] with respect to e.g. on-time delivery, exception recovery, SLA adherence and transparent performance communication.

Skills & Requirements

Must-have

  • Operational KPI monitoring
  • Customer-facing escalation point
  • Service recovery facilitation
  • Performance dashboard utilization
  • Billing accuracy validation
  • EDI/API data quality validation

Nice-to-have

  • Strong team spirit
  • Multi-cultural environment
  • Inclusion and social diversity
  • Drive standardization
  • Global account collaboration

Key Requirements

  • 5-8+ years in international freight forwarding
  • Proven account service ownership
  • Strategic/key accounts experience preferred
  • C-SOP creation, implementation, and exception management
  • Bachelor's or Master's in logistics & supply chain
  • Occasional regional/international travel (10-25%)
  • Flex across time zones

Work Rights

Not specified

Tailored Resume

Cover Letter