The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams
Job Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts and manage critical escalations effectively.
Workday offers a culture rooted in integrity and empathy, providing tools and trust for employees to take risks and grow professionally.
Matching Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described via link
Skills & Requirements
Must-have
7+ years in B2B enterprise software support
5+ years managing complex SaaS solutions
Fluent French (Canadian preferred)
Bachelor's or Master's in Technical Degree
Expertise in Workday HCM, Payroll, Financials
Nice-to-have
Strong C-level stakeholder engagement experience
Proactive problem-solving in fast-paced environments
Experience with HR, Payroll, or Finance domains
Ability to drive customer self-sufficiency initiatives
Cross-functional collaboration and leadership skills