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UPS is seeking a Customer Success Manager for their Shield division in Livonia, Michigan. The role focuses on managing relationships with large customers, ensuring satisfaction, retention, and growth through strategic engagement and value realization.
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Job Summary
The Shield Customer Success Manager will act as a trusted advisor to nurture relationships with large customers.
This role is pivotal in driving customer loyalty, retention, and maximizing revenue from existing strategic accounts.
The position requires proactively addressing challenges and identifying upsell opportunities to ensure seamless collaboration across internal teams.
Matching Summary
Match Score: 75
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UPS is seeking a Customer Success Manager for their Shield division in Livonia, Michigan. The role focuses on managing relationships with large customers, ensuring satisfaction, retention, and growth through strategic engagement and value realization.
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Skills & Requirements
Must-have
Strong relationship management skills
Experience managing large high-value accounts
Proven track record in customer success metrics
Nice-to-have
Exceptional communication and negotiation skills
Ability to drive value realization
Strategic business collaboration mindset
Key Requirements
Bachelor's degree in business or related field
Must be a U.S. Citizen or National
Alien lawfully admitted for permanent residence
Work Rights
Must have US citizenship, PR, or work authorization