The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division
Job Summary
The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division.
Key responsibilities include responding to support requests, managing documentation, maintaining vendor relationships, and planning application upgrades.
The role involves participating in and leading smaller analyst-led projects, gaining proficiency in hospital and physician office workflows, and contributing to architecture documentation.
Matching Summary
The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division.
Skills & Requirements
Must-have
Epic Cupid application support
ITIL-aligned service management
Application support request management
Vendor relationship management
Application lifecycle management
Clinical and business workflows
Nice-to-have
Proactive problem-solving
Team-oriented collaboration
Independent work ethic
Continuous professional development
Key Requirements
Bachelor's degree or 8+ years industry experience
5 years experience in healthcare IT
Proven analytical and problem-solving skills
Experience with ITIL processes
Excellent communication and customer service
Experience managing application support and documentation