Competitive; not specified; generous health insura...
On-site
Manage operationally escalated cases
Analyze periscope charts
Forecast and follow up on collections
Wavemm1 is seeking a Partner Operations Representative to join their team in Kotu, The Gambia, to enhance financial services and facilitate seamless payment experiences. The ideal candidate should possess a university degree and have at least two years of relevant experience, with a focus on customer service and operations in financial contexts
Job Summary
The company is building financial services to make Africa the first cashless continent by providing fee-free, instantly available payments.
This role involves managing escalated cases, analyzing data charts, and ensuring seamless payment experiences for customers and partners.
Employees receive competitive salaries, generous health insurance, parental leave, airtime reimbursement, and free food in a beautiful office.
Matching Summary
Match Score: 85
Wavemm1 is seeking a Partner Operations Representative to join their team in Kotu, The Gambia, to enhance financial services and facilitate seamless payment experiences. The ideal candidate should possess a university degree and have at least two years of relevant experience, with a focus on customer service and operations in financial contexts.
Salary
Competitive; Not specified; Generous health insurance, 26 weeks maternal/4 weeks paternal leave, subsidized child care, airtime reimbursement, free food
Skills & Requirements
Must-have
Manage operationally escalated cases
Analyze periscope charts
Forecast and follow up on collections
Communicate with support and product teams
Fluency in English and local languages
Nice-to-have
Experience in banking or telecommunications
Background in mobile wallets
Proficiency in SQL
Exceptional listening skills
Strong sense of accountability
Key Requirements
University degree in IT, finance, or related discipline
2+ years experience in Customer Service or Back Office