Senior Associate Customer Success Manager - Paradox

Willowsprings Hcc

Fully remote
Client-facing experience in b2b settings
Technical support for software solutions
Customer satisfaction management
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform

Job Summary

  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote, enabling flexible schedules while maintaining strong community connections.

Matching Summary

Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.

Skills & Requirements

Must-have

  • client-facing experience in B2B settings
  • technical support for software solutions
  • customer satisfaction management
  • product training and troubleshooting
  • relationship building with clients
  • collaboration with internal teams

Nice-to-have

  • strong written and verbal communication
  • critical thinking and problem solving
  • flexible work environment
  • experience in SaaS organizations
  • leadership and personal accomplishments

Key Requirements

  • 3+ years client-facing experience
  • experience in SaaS organizations
  • excellent technology skills
  • excellent written and verbal communication
  • ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter