Not specified; not specified; competitive compensa...
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Servicenow product owner experience
It/ot operations in regulated environment
Gmp compliance knowledge
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AGC Biologics is seeking an IT/OT Operations & Service Delivery Manager in Copenhagen, Denmark, to lead IT/OT operations and ensure compliance in a regulated production environment. The ideal candidate should have experience with ITSM platforms like ServiceNow and a strong operational focus, while the role offers opportunities for team leadership and driving continuous improvements.
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Job Summary
The role involves leading IT/OT operations to ensure stable, compliant, and scalable service delivery supporting uninterrupted production.
You will act as the Product Owner for ServiceNow, driving the maturity of global ITSM processes including incident, request, and change management.
Success requires balancing operational stability with continuous improvement while managing a dedicated team of support specialists in a cGMP environment.
Matching Summary
Match Score: 75
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AGC Biologics is seeking an IT/OT Operations & Service Delivery Manager in Copenhagen, Denmark, to lead IT/OT operations and ensure compliance in a regulated production environment. The ideal candidate should have experience with ITSM platforms like ServiceNow and a strong operational focus, while the role offers opportunities for team leadership and driving continuous improvements.
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Salary
Not specified; Not specified; Competitive compensation package mentioned
Skills & Requirements
Must-have
ServiceNow Product Owner experience
IT/OT operations in regulated environment
GMP compliance knowledge
Service desk team leadership
Incident and problem management
Nice-to-have
Proactive data-driven support mindset
Stakeholder collaboration skills
Pragmatic and approachable leadership style
Continuous improvement focus
Key Requirements
Experience running IT/OT operations in regulated production
Proven track record as ServiceNow Product Owner
Strong understanding of GMP and regulatory standards
Leadership experience in high-performing support teams