Energy Specialist (residential)

E.ON UK

Bolton, United Kingdom
Base: £25,983 starting; progression: up to £31,573...
Hybrid
End-to-end ownership of customer queries
Strong english communication skills
Resilience in fast-paced environments
You will take complete responsibility for every customer query from first contact to final resolution without unnecessary handoffs

Job Summary

  • You will take complete responsibility for every customer query from first contact to final resolution without unnecessary handoffs.
  • The role offers a clear career progression pathway from Foundation level to Pro and Expert levels with increasing earning potential.
  • Employees enjoy flexible hybrid working arrangements with 2-3 days in the Bolton hub and comprehensive benefits including paid fertility leave.

Matching Summary

You will take complete responsibility for every customer query from first contact to final resolution without unnecessary handoffs.

Salary

Base: £25,983 starting; Progression: Up to £31,573 at Expert level; Benefits: 26 days annual leave plus bank holidays, pension contribution, birthday leave

Skills & Requirements

Must-have

  • End-to-end ownership of customer queries
  • Strong English communication skills
  • Resilience in fast-paced environments
  • Ability to translate complex issues simply
  • Commitment to full 8-week training attendance

Nice-to-have

  • Passion for delivering exceptional service
  • Agile mindset for adapting to change
  • Previous customer service experience
  • Team collaboration and knowledge sharing
  • Confident decision-making abilities

Key Requirements

  • Basic DBS check required
  • Right to work in UK (no sponsorship)
  • Availability for start date 18th May 2026
  • Full availability for 8 weeks initial training

Work Rights

Must have right to work in UK

Tailored Resume

Cover Letter