Senior Product Support Specialist

Zenoti

Manchester, United Kingdom
On-site
Minimum 3 years public-facing service experience
English speaking service position
Experience running point-of-sale or reservations system
Zenoti provides an all-in-one cloud-based software solution for the beauty and wellness industry to help businesses streamline operations

Job Summary

  • Zenoti provides an all-in-one cloud-based software solution for the beauty and wellness industry to help businesses streamline operations.
  • The role involves receiving inbound help requests via phone, chat, and email while owning customer issues through to resolution.
  • This is an in-office position based in Manchester, UK, requiring flexibility to work shifts aligned with customer needs.

Matching Summary

Zenoti provides an all-in-one cloud-based software solution for the beauty and wellness industry to help businesses streamline operations.

Skills & Requirements

Must-have

  • Minimum 3 years public-facing service experience
  • English speaking service position
  • Experience running Point-of-Sale or reservations system

Nice-to-have

  • Hospitality or retail background
  • Tenaciousness and perseverance
  • Technology-centric background with curiosity
  • Peer mentorship capability

Key Requirements

  • Minimum 3 years in public-facing English-speaking service
  • Experience with Point-of-Sale or reservations systems

Work Rights

Not specified

Tailored Resume

Cover Letter