Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations
Job Summary
Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Develop the support model and service offering to improve the service to customers and stakeholders.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Matching Summary
Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Skills & Requirements
Must-have
ITIL awareness
Production Support
React application troubleshooting
Relational Database support
Unix shell scripting
Monitoring tools experience
DevOps model experience
Nice-to-have
Continuous improvement mindset
Leadership and team guidance
Risk and control policy understanding
Apache Kafka experience
AWS support experience
AI/ML models exposure
Key Requirements
ITIL awareness
Production Support experience
Relational Database (MS SQL, Oracle, Maria DB) or Amazon RDS