Call Center Workforce Management Supervisor

Auto Club Enterprises

Costa Mesa, CA, US
Base: $80,100.00 - $107,000.00; bonus/equity: ince...
Call center workforce management experience
Forecasting and scheduling software proficiency
Leadership of scheduling supervisors
This position is responsible for accurate forecasting of call volumes and recommending optimal schedules across multiple Call Center Operations

Job Summary

  • This position is responsible for accurate forecasting of call volumes and recommending optimal schedules across multiple Call Center Operations.
  • The role involves managing day-to-day activities of Scheduling Supervisors, conducting performance appraisals, and ensuring consistent process execution.
  • Employees are eligible for a comprehensive benefits package including health coverage, 401(K) with match, pension, and tuition assistance.

Matching Summary

This position is responsible for accurate forecasting of call volumes and recommending optimal schedules across multiple Call Center Operations.

Salary

Base: $80,100.00 - $107,000.00; Bonus/Equity: Incentive program based on performance; Benefits: Health, dental, vision, 401(K), pension, tuition assistance

Skills & Requirements

Must-have

  • Call center workforce management experience
  • Forecasting and scheduling software proficiency
  • Leadership of scheduling supervisors
  • Data analysis and statistical modeling
  • ACD technology knowledge

Nice-to-have

  • Ability to present complex data clearly
  • Experience with seasonal traffic planning
  • Strong organizational and time management skills

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • 4-6 years of operational systems and data analysis in a call center environment
  • Valid Driver's License and acceptable DMV record
  • Must reside within 80 miles of Costa Mesa, CA

Work Rights

Not specified

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