Front Desk Supervisor - Big Sur

Mt. Rainier National Park Lodging

Big Sur, CA, United States
20.00 usd hourly; not specified; not specified ph
On-site
Supervising front desk staff
Guest issue resolution
Cash handling and balancing
The Front Desk Supervisor position at Mt. Rainier National Park Lodging in Big Sur, CA, requires overseeing front desk operations, ensuring excellent guest service, and managing staff. The role demands strong interpersonal skills, clerical abilities, and a commitment to maintaining a positive environment

Job Summary

  • The Front Desk Supervisor oversees the front desk agents and operations, including checking guests in and out, reservations, and monitoring of phones, while ensuring overall excellent guest service.
  • Essential functions include supervising, training, scheduling, and directing front desk staff, as well as anticipating and addressing guest issues and resolving customer complaints.
  • The role requires maintaining a safe facility environment, enforcing company credit policies, and coordinating with other departments for daily activities and event billing.

Matching Summary

Match Score: 85

The Front Desk Supervisor position at Mt. Rainier National Park Lodging in Big Sur, CA, requires overseeing front desk operations, ensuring excellent guest service, and managing staff. The role demands strong interpersonal skills, clerical abilities, and a commitment to maintaining a positive environment.

Salary

20.00 USD Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • supervising front desk staff
  • guest issue resolution
  • cash handling and balancing
  • maintaining safe facility environment
  • excellent communication skills

Nice-to-have

  • bilingual English/Spanish
  • proactive guest satisfaction processes
  • positive company representation

Key Requirements

  • High School Diploma
  • Clerical skills
  • Computer proficiency (MS Outlook, Word, Excel)
  • Ability to arrange and coordinate schedules
  • Ability to stand for entire workday
  • Ability to lift up to 50 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter