Customer Service Representative Supervisor

Liberty Pet Hospital

Acton, MA, United States
Base: $19-$22ph; bonus/equity: + performance-based...
On-site
Exceptional client service
Staff supervision and training
Schedule management
Liberty Pet Hospital is seeking a Client Service Representative Supervisor to lead their team and ensure exceptional client interactions in a veterinary setting. The ideal candidate will possess strong communication and leadership skills, along with a minimum of three years of relevant experience in veterinary or human medical fields

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

Match Score: 85

Liberty Pet Hospital is seeking a Client Service Representative Supervisor to lead their team and ensure exceptional client interactions in a veterinary setting. The ideal candidate will possess strong communication and leadership skills, along with a minimum of three years of relevant experience in veterinary or human medical fields.

Salary

Base: $19-$22/hour; Bonus/Equity: additional performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts

Skills & Requirements

Must-have

  • Exceptional client service
  • Staff supervision and training
  • Schedule management
  • Veterinary setting experience
  • Strong communication skills

Nice-to-have

  • Compassionate and energetic
  • Fosters professional growth
  • Supportive workplace culture
  • Recommends technological updates

Key Requirements

  • Minimum of three years of relevant experience in veterinary settings
  • 1 year of leadership experience
  • High school diploma

Work Rights

Not specified

Tailored Resume

Cover Letter