Resident Services Manager (luxury Residences)

ParkX

Reston, VA, United States
Base: competitive salary; bonus/equity: bonus pote...
On-site
Customer service for residents and vendors
Resident communications and event coordination
Maintenance request management
This role is the key point of contact for residents, guests, and vendors, overseeing communications, coordinating resident events, and ensuring maintenance requests and service needs are addressed promptly and professionally

Job Summary

  • This role is the key point of contact for residents, guests, and vendors, overseeing communications, coordinating resident events, and ensuring maintenance requests and service needs are addressed promptly and professionally.
  • The company offers a competitive salary with bonus potential and a generous benefits package including medical, dental, vision, 401K match, and life insurance.
  • Employees benefit from career development opportunities, annual professional development funds, housing discounts, commuter benefits, free parking and EV charging, parental leave, and a friendly collaborative work environment.

Matching Summary

This role is the key point of contact for residents, guests, and vendors, overseeing communications, coordinating resident events, and ensuring maintenance requests and service needs are addressed promptly and professionally.

Salary

Base: Competitive Salary; Bonus/Equity: Bonus Potential; Benefits: Medical, Dental, Vision, 401K Match, Life Insurance

Skills & Requirements

Must-have

  • Customer service for residents and vendors
  • Resident communications and event coordination
  • Maintenance request management
  • Conflict resolution skills
  • Proficient in Yardi Voyager or similar software
  • Knowledge of federal fair housing laws

Nice-to-have

  • Positive, can-do attitude
  • Strong organizational skills
  • Ability to multitask in fast-paced environment
  • Self-directed and independent worker
  • Team collaboration skills
  • Continuous learning and development mindset

Key Requirements

  • High school diploma or equivalent required
  • Three years progressive property management experience
  • At least two years at Class A luxury residential building
  • Prior leasing experience
  • Understanding of federal, state, and local housing laws

Work Rights

Not specified

Tailored Resume

Cover Letter