Senior Customer Experience Specialist

The Hartford

Hartford, CT, United States
Base: $76,000 - $114,000; bonus/equity: not specif...
Hybrid
3+ years in customer experience roles
Proficiency in data analytics tools
Project management experience
The Hartford is committed to making a difference beyond insurance policies

Job Summary

  • The Hartford is committed to making a difference beyond insurance policies.
  • This role focuses on enhancing agent and customer experiences through data analysis.
  • The position offers a hybrid work arrangement with a strong emphasis on collaboration.

Matching Summary

The Hartford is committed to making a difference beyond insurance policies.

Salary

Base: $76,000 - $114,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3+ years in customer experience roles
  • Proficiency in data analytics tools
  • Project management experience

Nice-to-have

  • Creative thinker and problem solver
  • Collaborative partnership builder
  • Intellectual curiosity and discipline

Key Requirements

  • Experience in corporate customer-oriented roles
  • Experience with Excel, Tableau, and AWS/Amazon Connect

Work Rights

Not specified

Tailored Resume

Cover Letter