Maintain and monitor office network infrastructure
As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment
Job Summary
As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.
Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers.
Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.
Matching Summary
As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.
Skills & Requirements
Must-have
Provide day-to-day technical support
Troubleshoot end user application issues
Maintain and monitor office network infrastructure
First level troubleshooting for server backups
Knowledge of computer hardware, software, and OS
Nice-to-have
Enthusiastic and willing to learn
Passionate in IT technology
Good interpersonal and communication skills
Strong analytical and troubleshooting skills
Key Requirements
Minimum 3 years of relevant experience
Diploma or degree in Computer Sciences, Information Technology or related field
Understanding of TCP/IP, IP addressing and LAN technology
Hands-on experience in Windows server administration
Basic knowledge in Linux server administration is a plus