Telecommunications Operator

Mass General Brigham

Boston, Massachusetts, United States
Base: $17.71 - $22.15phly; bonus/equity: not speci...
Fully remote
Operate hospital switchboard console
Handle incoming and outgoing calls
Respond to medical emergency codes
The role is responsible for facilitating the proficient operation of a hospital communication system at Mass General Brigham

Job Summary

  • The role is responsible for facilitating the proficient operation of a hospital communication system at Mass General Brigham.
  • Employees must demonstrate familiarity with all emergency code situations including medical emergencies, security alerts, fire, and disaster protocols.
  • The position offers competitive base pay ranging from $17.71 to $22.15 per hour along with comprehensive benefits and career advancement opportunities.

Matching Summary

The role is responsible for facilitating the proficient operation of a hospital communication system at Mass General Brigham.

Salary

Base: $17.71 - $22.15/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses included

Skills & Requirements

Must-have

  • operate hospital switchboard console
  • handle incoming and outgoing calls
  • respond to medical emergency codes
  • manage mobile pager systems
  • issue keys and maintain logs

Nice-to-have

  • strong interpersonal phone skills
  • consistent outstanding customer service
  • ability to prioritize rationally
  • quick assessment of situations

Key Requirements

  • High School Diploma or Equivalent required
  • 2-3 years customer service or call-center experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter