Customer Experience Consultant

Maersk

Oslo, Norway
On-site
Exceptional customer service delivery
End-to-end shipment lifecycle management
Proactive customer communication
Maersk is seeking a Customer Experience Consultant in Oslo, Norway, responsible for enhancing customer satisfaction throughout the shipment lifecycle by fostering strong relationships and addressing operational challenges. The ideal candidate will possess problem-solving skills and experience in logistics, with a customer-first mindset and proficiency in English and Norwegian

Job Summary

  • The Customer Experience Consultant is crucial in delivering exceptional service to our customers in the Maersk environment.
  • This role encompasses various activities to ensure customer satisfaction and smooth execution of the end-to-end shipment lifecycle by building a strong relationship with customers.
  • When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create, and shape our digital solutions.

Matching Summary

Match Score: 85

Maersk is seeking a Customer Experience Consultant in Oslo, Norway, responsible for enhancing customer satisfaction throughout the shipment lifecycle by fostering strong relationships and addressing operational challenges. The ideal candidate will possess problem-solving skills and experience in logistics, with a customer-first mindset and proficiency in English and Norwegian.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • End-to-end shipment lifecycle management
  • Proactive customer communication
  • Digital platform adoption
  • Cross-functional collaboration

Nice-to-have

  • Continuous improvement mindset
  • Problem-solving complex issues
  • Customer relationship building
  • Influencing without authority

Key Requirements

  • Proficiency in English and Norwegian
  • Experience in Logistics/Ocean transport preferred
  • Fixed term contract for 12 months

Work Rights

Not specified

Tailored Resume

Cover Letter