Associate Product Specialist

jll.co.in

Ciudad de Mexico, MEX
Fully remote
Product support across business lines
Support product experts
Organize and maintain documentation
JLL is seeking an Associate Product Specialist to support its Leasing and Capital Markets Technology Group by providing high-quality product support and documentation. The role involves organizing processes, responding to user inquiries, and ensuring data integrity while working in a fully remote environment

Job Summary

  • The Associate Product Specialist supports the Leasing and Capital Markets Technology Group in driving high-quality product support across business lines.
  • You will be responsible for supporting the product experts that work with Leasing and Capital Markets end users and internal JLLT stakeholders.
  • JLL empowers you to shape a brighter way forward by combining world-class services, advisory and technology for our clients.

Matching Summary

Match Score: 85

JLL is seeking an Associate Product Specialist to support its Leasing and Capital Markets Technology Group by providing high-quality product support and documentation. The role involves organizing processes, responding to user inquiries, and ensuring data integrity while working in a fully remote environment.

Skills & Requirements

Must-have

  • Product support across business lines
  • Support product experts
  • Organize and maintain documentation
  • Respond to support cases/chats/phone calls
  • Technology onboarding for new hires
  • Champion data integrity

Nice-to-have

  • Commitment to excellence in customer support
  • Excellent interpersonal and communication skills
  • Sense of urgency and swift response times
  • Ability to work independently and as a team player

Key Requirements

  • Undergraduate degree or equivalent experience
  • Intermediate Microsoft Office knowledge
  • Basic SQL/SOQL knowledge or willingness to learn
  • Comfort with documentation tools or willingness to learn
  • Customer support experience preferred
  • Experience in supported business lines preferred

Work Rights

Not specified

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