Senior Client Support Specialist

Ticketmaster

Arizona, US
Hybrid
Client relationship management
Ticketing systems support
Problem resolution
The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met

Job Summary

  • The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met.
  • This Client Support Specialist role will be responsible for maintaining agreed upon service levels and providing timely problem resolution to clients.
  • Ticketmaster offers benefits across six key pillars including health, personal well-being, wealth, family, career development, and community involvement.

Matching Summary

The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met.

Skills & Requirements

Must-have

  • Client relationship management
  • Ticketing systems support
  • Problem resolution
  • Technical support
  • Customer service excellence
  • Product updates communication

Nice-to-have

  • Passion for live events
  • Teamwork and collaboration
  • Problem-solving creativity
  • Fan experience focus

Key Requirements

  • Minimum 4 years office experience
  • Customer/client support experience
  • Proficiency in Microsoft Word, PowerPoint, Excel
  • Ability to multitask and juggle priorities

Work Rights

Not specified

Tailored Resume

Cover Letter