Amadeus is seeking an L2 Incident Management Specialist to provide advanced technical support and act as Incident Owners for assigned products
Job Summary
Amadeus is seeking an L2 Incident Management Specialist to provide advanced technical support and act as Incident Owners for assigned products.
The role requires investigating escalated incidents, leading technical troubleshooting during bridge calls, and documenting resolutions for development teams.
Candidates must possess a balance of technical aptitude and customer service experience within the hospitality technology sector.
Matching Summary
Amadeus is seeking an L2 Incident Management Specialist to provide advanced technical support and act as Incident Owners for assigned products.
Skills & Requirements
Must-have
3-5 years Level 2 Technical Support experience
Incident Owner responsibilities
Troubleshooting medium-to-high complexity issues
Knowledge of SaaS and cloud computing concepts
Experience with monitoring tools like Grafana or DataDog
Nice-to-have
Hospitality industry knowledge
Hotel solutions expertise
Strong customer service orientation
Team coaching and knowledge sharing skills
Analytical thinking and problem-solving focus
Key Requirements
Tertiary qualifications in relevant discipline
3-5+ years demonstrated Level 2 Technical Support experience