Sme - Telephony & Reporting

JLL

Taguig, Philippines
**
Advanced ms office suite proficiency
Strong english verbal and written communication
Willingness to work shifting rotating schedules
** JLL is seeking a Telephony and Reporting SME to provide comprehensive contact center services in Taguig, Philippines. The role involves managing telephony systems, offering technical support, and conducting data analysis to enhance operational efficiency. **

Job Summary

  • The role involves managing comprehensive contact center services for over 100 JLL clients globally with a focus on facility management.
  • Candidates will be responsible for installing, configuring, and maintaining telephony systems including PBX, VoIP, and unified communications platforms.
  • JLL is committed to hiring talented people and empowering them with resources to enhance their health, financial, and personal well-being.

Matching Summary

Match Score: 75

** JLL is seeking a Telephony and Reporting SME to provide comprehensive contact center services in Taguig, Philippines. The role involves managing telephony systems, offering technical support, and conducting data analysis to enhance operational efficiency. **

Skills & Requirements

Must-have

  • Advanced MS Office Suite proficiency
  • Strong English verbal and written communication
  • Willingness to work shifting rotating schedules
  • Experience with telephony system structure
  • Knowledge of SQL and reporting platforms

Nice-to-have

  • Background in Microsoft Excel pivot tables
  • Experience supporting global region services
  • Familiarity with Genesys call flow systems
  • Critical thinking skills for problem solving
  • Bachelor's degree preferred qualification

Key Requirements

  • Excellent English communication skills
  • Willingness to work rotating shifts
  • Bachelor's degree preferred
  • Knowledge of SQL and reporting tools

Work Rights

Not specified

Tailored Resume

Cover Letter