Guest Service Manager

JLL UK

Cambridge, MA, United States
Base: $60,400.00 – $65,000.00 usd py; bonus/equity...
Onsite
Exceptional client experience delivery
Proactive communication and high touch service
Oversee daily operations of guest services
The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service

Job Summary

  • The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
  • This role will oversee the daily operations of the Guest Services program and will provide oversight of a secondary office location.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.

Salary

Base: $60,400.00 – $65,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Exceptional client experience delivery
  • Proactive communication and high touch service
  • Oversee daily operations of Guest Services
  • Implement experience program at client site
  • Resolve building services problems
  • Submit work orders through appropriate channels

Nice-to-have

  • Passion for service and hospitality
  • Brilliant people skills and enthusiasm
  • Enhance employee engagement and productivity
  • Create lasting partnerships with clients

Key Requirements

  • Previous Supervisory or Management experience preferred
  • Experience in Hospitality industry or commercial real estate knowledge preferred
  • High school diploma or GED
  • Proven skills managing multiple priorities
  • Track record of initiative, integrity and good judgment
  • Highly collaborative with strong interpersonal skills
  • Excellent verbal and written communication skills
  • Strong Customer Service skills
  • Proficient in Google Suite

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter