Job Summary

• The Major Incident Manager provides strategic leadership to ensure enterprise-wide production stability and service continuity.
• The AVP orchestrates 24/7 technical bridge operations, enforces governance for high-impact events and weekend changes, and conducts proactive health checks to maintain operational readiness.
• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

Matching Summary

Salary

$90,000 - $157,500 Annual; Not specified; Not specified

Skills & Requirements

Key Requirements

• 5+ years of experience in IT Service Management
• ITIL Certification (Intermediate or Expert level)
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• Proven leadership in managing large-scale, high-pressure IT environments

Work Rights