Forecasting And Planning Analyst

Amex GBT

Bangalore, India
Call center forecasting
Short-term and long-term forecasting
Anaplan and excel
The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry

Job Summary

  • The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry.
  • This role will be responsible for the long-term and short-term forecasting, planning, and review coordination across a diverse grouping of accounts.
  • Flexible benefits are tailored to each country and start the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.

Matching Summary

The Forecasting and Planning team leads a multi-market, strategic planning process that drives outstanding customer service, improved profitability, and enables delivery capabilities that differentiate Amex GBT in the industry.

Skills & Requirements

Must-have

  • Call Center Forecasting
  • Short-term and long-term forecasting
  • Anaplan and Excel
  • Statistical time series modeling
  • Workload management experience

Nice-to-have

  • Proactive and independent work
  • Effective communication and collaboration
  • Customer service support
  • Process improvement initiatives

Key Requirements

  • 2 or more years of forecasting and/or planning experience
  • Minimum of 2 years call centre experience
  • Minimum 18 months resource planning experience
  • Bachelor's degree or equivalent experience, or 6 years of related workload management experience

Work Rights

Not specified

Tailored Resume

Cover Letter