Cluster Assistant Reservations Manager

SSG HOTELS PTE. LTD.

Singapore, Singapore
Not specified; not specified; benefits include 2 n...
Process reservation requests via phone fax mail
Ensure correspondence replied within 24 hours
Verify room availability and rate information
This role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail while ensuring replies within 24 hours

Job Summary

  • This role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail while ensuring replies within 24 hours.
  • Associates gain access to Marriott benefits including global discounts on F&B and room rates in over 7,000 hotels worldwide.
  • The position requires following proper escalation procedures for guest concerns and inputting special reservation codes into the system.

Matching Summary

Match Score: 75

This role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail while ensuring replies within 24 hours.

Salary

Not specified; Not specified; Benefits include 2 nights yearly staycation and 20% off F&B bills

Skills & Requirements

Must-have

  • Process reservation requests via phone fax mail
  • Ensure correspondence replied within 24 hours
  • Verify room availability and rate information

Nice-to-have

  • Follow sales techniques to maximize revenue
  • Excellent telephone and email etiquette
  • Identify guest reservation needs effectively

Key Requirements

  • At least 1 year experience in a similar role
  • Fluent in English written and spoken
  • Excellent telephone and email etiquette

Work Rights

Not specified

Tailored Resume

Cover Letter