Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years it service management experience
Strong working knowledge of itil practices
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager of IT Service Management to lead ITSM governance, incident and change management, and audit readiness. The ideal candidate will possess extensive experience in ITIL practices and SOX compliance, alongside strong leadership and communication skills

Job Summary

  • The role involves owning and governing the ITSM practice design aligned to ITIL best practices while ensuring consistent application across the enterprise.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and partnering with Internal Audit teams on findings.
  • The company offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and immediate 401(k) matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager of IT Service Management to lead ITSM governance, incident and change management, and audit readiness. The ideal candidate will possess extensive experience in ITIL practices and SOX compliance, alongside strong leadership and communication skills.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, 401(k) match, and 80 hours holidays

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL certification preferred
  • Experience with large-scale IT modernization
  • Executive communication skills
  • Ability to balance control with agility
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs
  • Ability to lead through influence across technical teams

Work Rights

Not specified

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