It Support Engineer

SentinelOne

Heredia, Costa Rica
On-site
Windows, mac, and linux support
Troubleshoot software, hardware, networking issues
Manage gsuite, jumpcloud, slack, intune, okta
SentinelOne is seeking an IT Support Engineer to provide technical support across multiple platforms, including Windows, Mac, and Linux. The ideal candidate should have a strong background in IT support, excellent problem-solving skills, and a commitment to continuous learning in a fast-paced environment

Job Summary

  • As an IT Technical Support Engineer you will support multiple platforms, including Windows, Mac, and Linux, and requires a strong track record in technical support and services.
  • You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
  • Flexible working hours and hybrid/remote work model with in-office lunch program

Matching Summary

Match Score: 85

SentinelOne is seeking an IT Support Engineer to provide technical support across multiple platforms, including Windows, Mac, and Linux. The ideal candidate should have a strong background in IT support, excellent problem-solving skills, and a commitment to continuous learning in a fast-paced environment.

Skills & Requirements

Must-have

  • Windows, Mac, and Linux support
  • Troubleshoot software, hardware, networking issues
  • Manage GSuite, Jumpcloud, Slack, Intune, Okta
  • ITIL process knowledge
  • Communicate with global regions

Nice-to-have

  • Relentlessly curious and committed to learning
  • Proactive in managing service requests
  • Passion for solving customer issues
  • Ability to learn new technologies quickly

Key Requirements

  • Bachelor’s Degree in Computer Science, Information Systems or other closely related field
  • 1-2+ years of IT support experience
  • Experience with delivering customer services
  • Proficiency in Windows, Mac, or Linux
  • Excellent written and verbal communication skills in English

Work Rights

Not specified

Tailored Resume

Cover Letter