Team Leader, Operations Support

Amex GBT

United States
Leadership and coaching
Performance feedback
Customer service satisfaction
Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications

Job Summary

  • Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications.
  • Uses data to monitor counselors’ activity and trends to provide ongoing performance feedback for delivery of excellent customer experience.
  • Amex GBT offers flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.

Matching Summary

Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications.

Skills & Requirements

Must-have

  • Leadership and coaching
  • Performance feedback
  • Customer service satisfaction
  • Sabre GDS experience

Nice-to-have

  • Employee engagement
  • Problem solving skills
  • Inclusive and collaborative culture
  • Force for good

Key Requirements

  • At least 1 year as TEC III
  • 4+ years customer service
  • Experience issuing tickets
  • US Citizen required
  • Extended government background check

Work Rights

Must be a US Citizen

Tailored Resume

Cover Letter