Lead Client Service Representative

VetnCare

El Dorado Hills, CA, United States
Base: $28-30 ph; benefits: 401(k) with 100% compyn...
On-site
Lead client services team
24/7 hospital environment
Client communication and service standards
VetnCare is seeking a Lead Client Service Representative for their emergency veterinary hospital in El Dorado Hills, CA. This role requires a hands-on leader with significant client service experience to oversee a team, ensuring exceptional service delivery in a fast-paced environment

Job Summary

  • The Senior Client Services Representative is a hands-on leader responsible for overseeing the front desk and Client Services team in a fast-paced, 24/7 hospital environment.
  • This role requires someone who is both a high-functioning client services representative and an effective team leader—able to step in during busy periods, support the team in real time, and ensure a consistently high standard of client communication and service.
  • VetnCare offers a comprehensive benefits package including 401(k) with company match, medical, dental, and vision insurance, paid time off, and consistent growth opportunities.

Matching Summary

Match Score: 85

VetnCare is seeking a Lead Client Service Representative for their emergency veterinary hospital in El Dorado Hills, CA. This role requires a hands-on leader with significant client service experience to oversee a team, ensuring exceptional service delivery in a fast-paced environment.

Salary

Base: $28-30 per hour; Benefits: 401(k) with 100% company match up to 4%, medical, dental, vision insurance, pet care discounts, paid time off, sick leave, paid holidays, life insurance, disability coverage, EAP

Skills & Requirements

Must-have

  • Lead client services team
  • 24/7 hospital environment
  • Client communication and service standards
  • Onboarding and training new colleagues
  • Enhance end-to-end client experience
  • Manage client volumes and emotionally charged situations

Nice-to-have

  • Calm and composed under pressure
  • Natural leader who supports teams
  • Empathetic communicator with emotional intelligence
  • Passionate about exceptional client experience

Key Requirements

  • 3+ years of client service experience
  • Demonstrated ability to lead and develop a team
  • Strong experience as a high-performing Client Services Representative
  • Highly organized with ability to manage competing priorities

Work Rights

Not specified

Tailored Resume

Cover Letter